Public services and management are for solving problems
Hence, problem solving must be taken as a starting point for theoretical discussion and development of public management and services.
In the new book we have sought to provide a theoretical and practical developmental basis for problem solving.
Problems are unwelcome, harmful situations, events or objects requiring remediation to yield welcome results. Unlike a paradox, problems are solvable.
There are no people-less problems – problems impact on life-as-lived – and are sub-systems (or sub-sub-systems) of human ecosystems.
Problem definition includes subjective/affective evaluation of event/object as problematic and in local public services, often relates to access, procedures, or outcomes (‘rights’) in addition to verifiable, quantitative, and measurable dimensions.
Authors of the book
Tony Kinder
Jari Stenvall
Projects
Etairos
The aim of the ETAIROS project is to study and develop practical processes and frameworks that help public, private and third-sector organizations enhance the ethical sustainability of applying Artificial Intelligence (AI) and associated technologies.
Segra
Fighting segregation and homelessness among the most vulnerable through housing social work (SEGRA) focuses on the role of social work in combating regional inequality, segregation, and homelessness in large and developing Finnish cities within the specific framework of housing social work.
The aim is to make visible and strengthen the position of social work in the housing and related service pathways of the most vulnerable people and thereby contribute to the construction of socially sustainable cities